Privacy Policy

Last updated: 10/09/2024

This Privacy Policy is intended for users of the website https://keeneo.us (hereinafter the “Site”).

KEENEO respects your privacy and is committed to maintaining your trust by protecting your personal data. This Privacy Policy (“Policy”) describes how KEENEO collects, uses, shares or otherwise processes data that (either in isolation or in combination with other information) enables you to be directly or indirectly identified (“Personal Data”) and explains the rights you may have in relation to your Personal Data in accordance with our website.

A reference to “KEENEO”, “we”, “our” or “us” is a reference to the KEENEO Inc. entity that is the controller of your Personal Data.

When the terms “you” and “your” are used, KEENEO refers to you as a user of the Site.

What personal information do we collect from the people that visit our website?

When you fill out the online contact form on our Site you may be asked to enter your:

• First name,
• Last name,
• Email address,
• Phone number,
• Country or region of residence,
• Company name.

Entering information on the Site that constitutes personal data means your consent without any reservations to this Policy.

When do we collect information?

KEENEO collects no personal information about you when you visit our website unless you choose to provide this information to us.

We collect personal information from you when you fill out the online contact form or subscribe to a newsletter on our Site. If you do not wish to provide your Personal Data to us, you may choose not to do so or opt-out of our processing of your Personal Data when this option is offered to you. However, you should be aware that if you do not provide Personal Data that we request, we may not be able to provide you with our products or services or respond to your requests for which the provision of such Personal Data is necessary.

How do we use your information?

We may use the information we collect from you when you sign up for our newsletter, or use certain other site features in the following ways:

• To manage the operation and contents of the website,
• To contact You: By email, telephone calls, SMS, or other equivalent forms of electronic communication,
• To manage Your requests: To attend and manage Your requests to Us,
• To provide You with news, special offers, and general information about other services.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We implement a variety of security measures when a user submits, or accesses their information to maintain the safety of your personal information.

We treat non-public, personally identifiable customer information, as confidential, and we maintain physical, electronic and procedural safeguards to protect personal information. KEENEO employees and contractors who have access to our customers' non-public, personally identifiable information are those who need it for business purposes. We also instruct our employees on the importance of maintaining the confidentiality of our customers' information. We may share customer information with third-party vendors as necessary to perform our business operations.

Do we use ‘cookies’?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies are also placed by third parties we engage.

We do not use cookies for tracking, statistic or analytic purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Google

We have implemented Google reCaptcha on our Site to help us protect our site from fraudulent activities, spam, and abuse - a tool from Google that collects cookies and analyzes user behavior and, depending on it, offers to pass a test according to various scenarios. Since such cookies are issued by third party (Google), their use and storage are subject to their own privacy policies, a link to which you will find below

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Text messaging originator opt-in data and consent will not be shared with any third parties unless required by law.

Third-party links

We do not include or offer third-party products or services on our website.

Retention of Your Personal Data

KEENEO will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

KEENEO will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

International transfers of personal data

KEENEO products and services are available around the world. To make that possible, your Personal Data may be transferred to, accessed by and stored by us and Third Parties in the United States and other countries, which may include jurisdictions outside your own. These jurisdictions may have data protection laws that differ from the laws where you reside, and in some cases, may not be as comprehensive or protective. Although the data protection laws of certain jurisdictions may differ from those where you reside, we take appropriate steps, such as implementing standard contractual clauses, relying on adequacy decisions and other international transfer agreements or frameworks approved by regulators and governments, to ensure your Personal Data is handled as described in this Policy and in accordance with applicable data protection law.

Your Rights

Depending on where you live, you may be able to exercise certain rights in relation to your Personal Data. These rights may include the right to:

• Obtain confirmation as to whether or not your Personal Data is being processed by us, and where that is the case, access to such Personal Data (and related details),
• Obtain rectification of inaccurate Personal Data and to have incomplete Personal Data completed,
• Obtain erasure or deletion of your Personal Data,
• Obtain restriction of our processing of your Personal Data or object to processing of your Personal Data,
• Receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit such data to another controller where feasible,
• Know about the existence of Automated Decision-Making and to not be subject to Automated Decision-Making,
• Withdraw your consent at any time, to the extent we rely on your consent as the legal basis for processing your Personal Data (without affecting the lawfulness of the processing based on such consent prior to your withdrawal or processing based on reliance on a legal basis other than consent),
• Lodge a complaint with the applicable supervisory authority,
• Obtain additional information about the suitable safeguards and means we rely upon with regard to international transfer of Personal Data as described in Section [International Transfers of Personal Data] above.

You will not be discriminated against for exercising any of your rights described in this Policy. Please note that these rights may be subject to further conditions, limitations and/or exemptions under applicable data protection laws. If any of the rights listed above are not provided under law for your jurisdiction, we have absolute discretion in providing you with these rights.

Contacting us

If you have questions or concerns relating to this Policy or privacy-related issues, please email us at office@keeneo.us or send a letter to the address below. When you contact us, please indicate which country and/or state you reside.

KEENEO complies with data protection laws requiring a local Data Protection Officer to be appointed. For more information, please email us at office@keeneo.us.

Privacy Notice for Texas Residents

This privacy notice section for Texas residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of Texas.

If you are a Texas resident, the Texas Data Privacy and Security Act and any future amendments (collectively “TDPSA”) provide you with certain rights with respect to your Personal Data. Your Personal Data includes any information that identifies you or is linked to you. Personal Data does not include information that has been “deidentified” or that is publicly available. This privacy notice section for Texas residents describes your rights with respect to your Personal Data and explains how to exercise those rights.

Any terms defined in the TDPSA have the same meaning when used in this privacy notice section for Texas residents.

The right to know, access and obtain a copy

Upon verification of your identity, you have the right to know whether we hold Personal Data about you, to access that Personal Data, and to obtain a copy of that Personal Data you previously provided us (if that Personal Data is in a digital format, and it is technically feasible to provide you a copy).

The right to correct

You have the right to request that we correct inaccurate Personal Data that we hold about you.

The right to request deletion

You have the right to request that we delete the Personal Data that we hold about you.

Right to opt-out of selling personal data and targeted advertising

We do not sell sensitive Personal Data. However, You have the right to opt-out of any “sale” of Personal Data. You also have the right to opt-out of the processing of your Personal Data for targeted advertising.

We do not process Personal Data for purposes of profiling in furtherance of a decision that produces a legal or similarly significant effect concerning a consumer, as those terms are defined by the TDPSA.

To submit a request to exercise your rights

You may designate an authorized agent to exercise your rights on your behalf. To exercise the rights described above, you or your authorized agent may contact us at: office@keeneo.us.

We may ask you to provide additional Personal Data, such as your date of birth, address, or email address so that we can properly identify you in our data systems. We will only use Personal Data provided in a request to review to comply with your request. If you choose not to provide this information, we may only be able to process your request to the extent we are able to identify you in our data systems. In certain circumstances, we may decline a request to exercise the rights described above.

Response timing and format

If we can verify your identify, we will try our best to respond to your request within forty-five (45) days of receipt. If we are unable to process your request in such time, we will inform you of the delay in writing. We will deliver our written response by mail or email.

We will provide information to you free of charge, up to twice per year. However, we reserve the right to charge a fee to process or respond to your request if we determine that such request is unfounded, excessive or repetitive.

Right to appeal

If we are unable to comply with all or a portion of your request, we will explain the reasons we cannot comply. We will inform you of any action taken or not taken in response to the request and explain the reasons for our decision within sixty (60) days of receiving the request. You may appeal our decision by resubmitting a request.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.